Privacy Policy

Effective date: October 10, 2026

This Privacy Policy describes what data the BatEnergy mobile application (the "App") collects, how it is used, who it is shared with and what rights you have as a user. The App combines two services: BatEnergy — electric vehicle charging, and BatRent — daily car rental from partner fleets. The App is operated by the owner of the BatEnergy service ("we", "us"). By installing and using the App, you agree to this Policy.

1. Data we collect

Account data. Email address, name, phone number, Telegram number (if you added it for sign-in and account recovery), password (stored in protected form; we never see it in plain text).

Device location. With your permission — your device location, to show the nearest charging stations and fleets on the map, calculate distances and build routes. Location is used only on the device: we do not send it to our servers and do not track your movements. You can turn off access in the device settings.

Payment data. Wallet top-ups and payments for charging, bookings and rentals (amounts, statuses, transaction IDs). Payments are processed by the O!Dengi provider; we do not collect or store bank card details.

Rental data (BatRent). If you rent a car:

• Taxpayer ID (INN) — for the fleet to verify the client. It is stored encrypted; the fleet sees only the last digits.
• Rental details: the car, dates, charges, the deposit and its return, debts, days off, fleet reviews about you.
• Location and route of the rented car. Fleet cars are equipped with GPS trackers. While the car is rented by you, we receive its coordinates, mileage and ignition status from the tracker — to account for mileage, run geofences and keep the car safe. This is data from the car's tracker, not from your phone. The tracker also lets the fleet remotely block the engine of a stopped car in the cases provided for by the rental terms.
• Photos and descriptions that you or the fleet create in the App: car condition reports at handover and return, accident reports (photos, description, documents), damage and insurance settlements.

Notification data. Your device's push notification token (via Firebase Cloud Messaging) — to send notifications about charging, bookings, rentals, charges and top-ups.

Support requests. Messages you send to support.

Technical data. Device type, App version, error logs — to run the App and diagnose failures.

2. How we use data

• To provide the services: finding stations and fleets, booking, charging, car rental, the wallet and payments.
• For rental settlements: daily charges, the deposit, deductions for damage, excess mileage and accidents.
• To identify you and protect your account, including confirmation codes sent by email or Telegram.
• To notify you about the status of charging, bookings, rentals and wallet operations.
• To support users and answer requests.
• To improve the App and fix errors.

We do not use your data for advertising and do not sell it.

3. Who we share data with

Partner fleets (BatRent). The fleet you rent a car from sees the data needed for the rental: your name, contacts, the last digits of your INN, your rental history with that fleet, settlements, accident photos and reports, and the car's route during the rental. Other BatRent fleets checking a client by INN may see your rental history and the reviews and rating left by fleets — this helps fleets decide whether to hand over a car.

Services required for the App to work:

• Firebase / Google — delivering push notifications.
• O!Dengi — processing payments and top-ups.
• Telegram — sending confirmation codes, if you chose this sign-in method.
• CARTO, OpenStreetMap, MapLibre — displaying the map.
• An email service — sending emails with confirmation codes and notifications.

Each of these services processes data under its own privacy policy. We may also disclose data where required by law.

4. Storage and security

We keep data for as long as necessary to provide the services and meet legal requirements:

• the route of a rented car — 6 months;
• car condition photo reports — 3 months;
• financial operations and rental settlements — as long as the law requires.

To protect data we use encrypted connections (HTTPS), encryption of INNs and tracker connection secrets, protected storage of passwords and tokens, and role-based access control.

5. Your rights

You have the right to:

• Access and correct your profile data under "Edit profile".
• Change your email address, password and sign-in methods.
• Delete your account — in the App: "Profile" → "Delete account". Deletion is irreversible. Payment and rental settlement records that we are required by law to keep are retained for the prescribed period.
• Withdraw permissions (location, camera, photos, notifications) in the device settings and turn off individual notification types in the App settings.

6. Children

The App is not intended for persons under 16. Car rental is available only to adults with a driver's license. We do not knowingly collect children's data. If you believe a child has given us their data, contact us to have it deleted.

7. Changes to this Policy

We may update this Policy. The current version is always available in the App and on our website. We will inform you of material changes.

8. Contact

For questions about personal data processing, contact support under "Support & contact" in the App or write to the support address listed there.